Whether we like it or not, Google has significant control over the way we live in a virtual world. Their programs have changed the way we communicate (gmail), search for information (google.com), get directions (maps.google.com), and collaborate with others (docs.google.com), among other things. Their forthcoming project Wave is Google’s new attempt to influence communication over and above g-chat and gmail, as demonstrated in the video above.
Tim O’Reilly summarizes the new program as ” re-imagined email and instant-messaging in a connected world, a world in which messages no longer need to be sent from one place to another, but could become a conversation in the cloud. Effectively, a message (a wave) is a shared communications space with elements drawn from email, instant messaging, social networking, and even wikis.” I agree with O’Reilly’s assessment that Wave includes some really interesting features, many of which I am very excited about as a consumer.
In an alternative vein, Alan Jacobs raises some intriguing critiques of the philosophical approach to communication with Wave– that of a strong emphasis the benefits of developing more and more nodes of communication, coupled with greater cross-integration. He writes:
I tend to think that among email, IM, Facebook, Twitter, FriendFeed, shared bookmarks on Delicious, shared RSS feeds on Google Reader, and [insert your favorite social technology here] we already have enough nodes. We already have enough shared information. Instead of asking how our existing information technologies can do more and more of what they already do well, why don’t we ask what they’re not doing well — or at all?
For me, the larger question is what our Internet tools simulate, and what ideal world they are striving towards. Do these tools mirror the ways we already approach communication, or do they offer radical departure from what we already know. If so, what are they departing from?
Take for example the way Wave approaches email and instant messaging, addressed at minute 10:30. Lars explains, “we transmit live almost character by character what I am typing. (In contrast, with) today’s instant messaging tools, you spend almost half of your time looking at it saying “stephanie is typing, she’s typing, she’s typing, she’s typing” before you can look at what she says.” In WAVE, he promises, this horrible (??) wait is eradicated with a product that offers pure unfiltered transmittal of communication– fingers to keys, mind to mind.
But again, what communication model do the designers of Wave attempt to simulate. Often creativity comes from importing something from a different approach, and applying it is a new way. If that is the case, what is this model? In removing the social space of editing (you don’t see what I say until I am sure I want to say it), Wave initiatives a radical departure from the editing posture inherent in the writing of letters and email. Almost ironically, it appears to be simulating the way we stutter through face-to-face conversations, often lacking a filter. It is a move toward a communication model that suspends the pacing, dance, and editing of written communication.
I can’t help but wonder if people prefer communicating in this (unfiltered) way. Specifically, I wonder if people like their messages received without this editing space/ filter. Take for example the huge number of people that would prefer to write a paper over having to present the same content with public speaking. Or look at the way people do speak in public, and the form it takes. 90% of the best-man and maid of honor speeches I have seen involve a significant amount of reading word for word from a pre-written transcript.
This trepidation is understandable as unfiltered implies vulnerability. Take this example of an instant message sent to a friend. In the normal g-chat model, the friend sees this.
(Peter is typing…)
Peter: I like you.
In the Google Wave model, the communication is qualitatively different when the internal dialogue becomes explicit.
Peter: I love you!! .. (edit back, remove exclamation points, retype)… I love you… (edit back, change wording)… I like you.
Oh how different the latter message is, as understood by the receiver! The observed process significantly changes the final product. While the final form of Google Wave will have ways to make this editing more private, as of now, the default seems to be the real time approach. While this might be less of a problem for people with a stronger internal filter (read here: NOT me), I have no doubt that this approach could at least subtlety change the way all of us ‘speak’ and ‘listen’ in an Internet age.


